About Me

I’m a versatile Information Systems professional with 12 years of combined logistics and technical expertise. My background spans software system design, support, and implementation—particularly in the areas of inventory, billing management, and Business Intelligence tools like Splash BI and Power BI. With a proven track record in project management and operational improvements, I excel at bridging the gap between IT and logistics to solve complex data challenges and drive business outcomes.

Core Skills

Data & Database Technologies

  • Azure Data Explorer, Elasticsearch
  • Oracle, SQL, MySQL, HQL, T-SQL
  • Stored Procedures, Indexing, Performance Tuning

Business Intelligence & Reporting

  • Splash BI, Power BI (Administration & Reporting)
  • Custom Report Design & KPI Tracking

Programming & Integration

  • C++, Java, JavaScript, Python
  • EDI Mapping, Groovy Plug-ins, API Development
  • Apache ActiveMQ
  • Power Automate

Infrastructure & Tools

  • Linux & Microsoft Environments
  • VMware vSphere, Jira, Salesforce, Trello
  • SharePoint, Thru.inc, Microsoft Teams, Slack

Professional Experience

Customer Support Engineer

Kaleris (Remote) | August 2021 – Present

  • Oversee technical projects from concept to resolution, collaborating across Software Development, QA Testing, and Product Release teams.
  • Maintain test labs (Microsoft & Linux), Oracle/SQL databases, and virtual environments to reproduce and resolve customer issues.
  • Develop and support third-party APIs and code interceptors for business needs.
  • Diagnose and optimize databases by managing queries, creating indexes, and performing maintenance.
  • Manage Power BI administrative tasks, troubleshooting complex reporting challenges.
  • Participate in on-site customer visits to implement upgrades, resolve critical bugs, and ensure seamless system integration.

Logistic Systems Specialist

Alabama State Port Authority | October 2019 – August 2021

  • Led system customizations for terminal operations, inventory, and billing in collaboration with Jade Logistics.
  • Designed and deployed reporting solutions using SQL, Splash BI, and Jade Report Writer to analyze operational throughput and efficiency.
  • Documented and trained end-users on process flows, system usage, and maintenance tasks.
  • Maintained the accuracy of import/export documentation and facilitated tariff and rate management.

Shipping Clerk

Bolzoni Auramo | June 2011 – June 2019

  • Managed daily global shipments of forklift parts, coordinating with trucking companies, freight forwarders, and production managers.
  • Assisted in implementing and troubleshooting SAP warehouse systems, including training logistics personnel.
  • Developed process improvements to reduce errors, downtime, and shipping delays.

Education

Bachelor of Science, Information Systems
University of South Alabama | Magna Cum Laude (GPA: 3.75/4.0)
December 2021

[email protected] | Huntsville, AL